Refund policy

At Tanveda Soulful Wellness, we maintain strict quality and hygiene standards for all our Ayurvedic formulations. Due to the nature of ingestible wellness products, returns are accepted only under specific conditions.

Returns Accepted If:

• Product is damaged during transit
• Wrong product delivered
• Seal is broken or package is tampered at the time of delivery
  

To request a return, please notify us within 48 hours of delivery with clear photographs at our registered email or WhatsApp support.

Non-Returnable Items:

• Opened or used products
• Orders placed incorrectly by the customer
• Taste preference or personal suitability concerns

For safety reasons, opened supplements cannot be returned or exchanged.

Refunds:

• Processed after verification of the returned product
• Issued to the original payment method
• Completed within 5–7 working days after approval
• Shipping charges are non-refundable unless the return is due to our error.
  

Order Cancellation:
Orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.